Standard Delivery
Standard delivery provides ground delivery to the easiest access point on your property and does not include inside delivery, packaging removal, or assembly.
Delivery Times
We only work with selected freight companies to ensure a fast and reliable delivery.
Zone 1: 5-10 business days (England / Wales)
Zone 2: 10-15 business days (Scotland / Republic of Ireland / Northern Ireland / Isle of Man)
* Please allow 1-3 days for the order to be processed.
** Estimated ship times are subject to change due to unforeseen events.
Backorders and lead times
Lead time on out of stock items will vary. Please contact us or check the website for estimated lead times.
We aim to deliver your order as quickly as possible. If your order includes both in-stock and out of stock items, you may receive packages on more than one delivery date. We will email tracking information once your order is in transit.
Please note that while our stocking program is robust and we strive to achieve our published lead times, unplanned events or unforeseen delays may impact our target lead time. If this occurs and your order is affected, our customer support team will inform you promptly.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping cost
The final delivery cost will be calculated at the checkout based on location and product dimensions/weight.
Extra Charges
Please make sure that the shipping address is correct. The delivery address must be an address within the United Kingdom and cannot be a PO Box or Freight Forwarding Location. Additional charges will apply if the delivery address is changed after the order has shipped, if a specific delivery date or time frame is requested, or if the delivery company is required to make multiple delivery attempts due to incorrect delivery instructions being provided or if no one is home at the time of delivery and authority to leave has not been provided.
On receipt of your delivery
Thoroughly inspect your delivery immediately upon receipt, and if possible, while the driver is present.
If any sign of damage is visible, clearly note “Package received damaged” on the receiving paperwork.
Compare the items received with your original order confirmation documents. If any items are missing, immediately report this to the driver and note it on the paperwork.
Should any damage, defects, missing parts, or issues either visible (to the packaging) or concealed (to the product inside the packaging) must be reported to 'Stony Group Ltd' with all supporting documentation within 7 days of delivery. See “Reporting” below for how to report an issue. If no report of damage, defects, missing parts or issues is received by us within 7 days of delivery, both the shipping company and Stony Group Ltd are released from any responsibility for damage, and all claims after this period of time will be denied. It is essential to inspect the package thoroughly. Always retain the original packaging until you have determined that the product is satisfactory. If an exchange or return is necessary, this will help significantly speed up the process.
Reporting
In the rare occurrence that a product arrives damaged, with missing parts, with defects or another issue, please contact our Customer Support Team within 7 days of receipt of your delivery. After the 7 day period, the product cannot be reported as damaged, defective, missing parts and/or returned for exchange or refund due to the limitations imposed by the carriers shipping the products.
Information required when reporting an issue, includes:
- Order / Reference Number
- Item Name & description of the issue
- Date received by you
- Images documenting the issue